KYC Policy

Last updated: 2026

Casino is committed to providing a safe, secure, and compliant gaming environment. This Know Your Customer ("KYC") Policy explains why we verify customer identity, when verification is required, and what information you may need to provide.

1. Purpose of KYC

KYC helps us:

Verify that customers are who they claim to be
Prevent fraud, money laundering, and terrorist financing
Protect minors and vulnerable persons from accessing our services
Comply with applicable laws, licensing conditions, and regulatory requirements
Safeguard your account and funds

2. When Verification Is Required

Casino may request KYC verification at any time, including but not limited to:

When you register or before your first withdrawal
When cumulative deposits or withdrawals reach certain thresholds
When we detect unusual activity or security concerns
When required by payment providers, banks, or regulators
During periodic reviews of active accounts

Until verification is complete, we may limit deposits, withdrawals, bonuses, or account features.

3. Information and Documents We May Request

Depending on your jurisdiction and account activity, we may ask for:

Identity: Government-issued photo ID (passport, national ID card, or driving licence)
Proof of address: Utility bill, bank statement, or official correspondence (typically dated within the last 3 months)
Payment verification: Image of the payment method used (with sensitive numbers masked where appropriate)
Selfie / liveness check: A live photo or video to confirm the ID belongs to you
Source of funds: Additional documentation if required for high-value transactions or compliance reviews

All documents must be clear, unaltered, valid, and match the details on your Casino account.

4. Verification Process

We notify you by email, SMS, or in-account message when documents are required.
You submit documents through our secure upload channel or customer support.
Our compliance team reviews submissions, usually within 24–72 hours (longer during peak periods).
You receive confirmation when verification is approved, or guidance if resubmission is needed.

Submitting false, misleading, or third-party documents is prohibited and may result in account closure and forfeiture of funds where permitted by law.

5. Data Protection

Personal data collected for KYC is processed securely and used only for identity verification, fraud prevention, regulatory compliance, and related legal purposes. We retain KYC records for as long as required by applicable law and our licensing obligations. For more detail, see our Privacy Policy on Casino.

6. Failed or Rejected Verification

If we cannot verify your identity, we may:

Request additional or clearer documents
Suspend withdrawals or promotional benefits
Restrict or close your account
Report suspicious activity to relevant authorities where legally required

7. Ongoing Monitoring

KYC is not a one-time check. Casino monitors account activity on an ongoing basis and may request updated documents if your details change, your activity profile changes, or regulations require re-verification.

8. Your Responsibilities

You agree to:

Provide accurate, complete, and up-to-date registration information
Notify us promptly if your name, address, or contact details change
Cooperate with reasonable verification requests within stated timeframes
Use only payment methods registered in your own name
Be at least the minimum legal age to gamble in your jurisdiction

9. Contact Us

For questions about KYC or help submitting documents, contact Casino customer support via Contact Us or Live Chat on our website. Our team will guide you through the process while protecting your privacy.